Sales--Nuisance Customer Strategies: Identifying, Handling, & Avoiding

  • Presenter(s): Bill Farquharson
  • Session Length: 60 minutes
  • Date: Apr 23, 2025
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In a perfect world, the customer/vendor relationship is professional, friendly, and mutually courteous. In the real world, it can be anything but. Customers can push the limits or ignore them entirely, leaving you wondering what to do. Well, after this presentation, you will wonder no more, for you will have the playbook for dealing with:• The Bully• The Undecided• The Price-Checker• Under what circumstances do you cave?• "I don't quote websites. I quote partnerships"• The Nit-Picker• The Always In a Rush• The Renegotiator• The Slow Payer• The "All quote, no buy"• The design by committee• The charity • The uneducated (disrespectful of the process or workflow involved)

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In a perfect world, the customer/vendor relationship is professional, friendly, and mutually courteous. In the real world, it can be anything but. Customers can push the limits or ignore them entirely, leaving you wondering what to do. Well, after this presentation, you will wonder no more, for you will have the playbook for dealing with:• The Bully• The Undecided• The Price-Checker• Under what circumstances do you cave?• "I don't quote websites. I quote partnerships"• The Nit-Picker• The Always In a Rush• The Renegotiator• The Slow Payer• The "All quote, no buy"• The design by committee• The charity • The uneducated (disrespectful of the process or workflow involved)

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